Data Deletion Instructions
Request deletion of your personal data from our systems
At Kosi Digital Services, we respect your privacy rights and provide you with control over your personal data. You have the right to request deletion of your personal information stored in our systems.
What Data Can Be Deleted?
You can request deletion of:
- Personal identification information (name, email, phone number)
- Business and company information
- Project communications and correspondence
- Website usage data and cookies
- Marketing preferences and contact history
Data We May Retain
For legal and business purposes, we may need to retain certain data, including:
- Financial records and invoices (required for tax compliance)
- Contracts and legal agreements
- Data required for ongoing legal obligations
- Anonymized analytics data that cannot identify you
How to Request Data Deletion
Method 1: Email Request
Send an email to:
Include in your email:
- Subject line: "Data Deletion Request"
- Your full name
- Email address associated with your account
- Phone number (if provided to us)
- Description of data you want deleted
- Reason for deletion (optional)
Method 2: Contact Form
Visit our Contact Page and submit a request with:
- Select "Data Deletion Request" as the subject
- Provide your identification details
- Specify what data you want deleted
Method 3: Phone Request
Call us at: +91 (Your Phone Number)
Our support team will guide you through the deletion process.
Verification Process
To protect your privacy and prevent unauthorized deletion requests, we need to verify your identity. You may be asked to:
- Confirm your email address through a verification link
- Provide identification documents
- Answer security questions related to your account
- Confirm details from your previous interactions with us
Processing Timeline
Request Received
We acknowledge your request within 2 business days
Identity Verification
We verify your identity (2-5 business days)
Data Review
We review and identify all your data in our systems
Deletion Complete
Data deleted and confirmation sent (within 30 days)
Note: The entire process typically takes up to 30 days from the date of verified request submission.
What Happens After Deletion?
Once your data is deleted:
- You will receive a confirmation email
- Your data will be permanently removed from our active systems
- Backup copies will be deleted during our next backup cycle
- You will no longer receive marketing communications
- You may need to re-register if you wish to use our services again
Exceptions and Limitations
We cannot delete your data if:
- There is an ongoing project or active contract
- We have a legal obligation to retain the data
- The data is required for pending legal proceedings
- Outstanding payments or financial obligations exist
In such cases, we will inform you of the reason and expected retention period.
Third-Party Data
If your data has been shared with third-party service providers (with your consent), you may need to contact them directly for deletion. We can provide you with a list of such third parties upon request.
Questions or Concerns?
If you have any questions about data deletion or our privacy practices:
- Email: [email protected]
- Phone: +91 (Your Phone Number)
- Address: New Delhi, India
Review our Privacy Policy for more information about data handling.